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How eklottery Handles Your Personal Data

Your privacy is not a footnote at eklottery — it shapes every decision we make about how your account data, payment details and browsing activity are stored and…

Data collected with your consentUPI, Paytm & PhonePe details securedYour right to access or delete dataNo data sold to third partiesAvailable where local law permits

Explore the Lobby Read FAQ

What Data We Collect and Why

eklottery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, and payment method identifiers — such as your registered UPI handle, Paytm mobile number or PhonePe

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linked ID. We also collect device and session data to detect unusual activity and protect your account from unauthorised access. We do not collect more than is necessary for these purposes, and we do not share your personal data with advertising networks or data brokers. Access
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to your account and services is subject to local law and is available only where local law permits. Our data practices are aligned with the Information Technology Act and applicable Indian privacy regulations. If you have questions about the legal basis for any processing activity, you
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can reach our privacy team directly using the contact details in this policy.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to the personal data we hold about you, ask us to correct inaccurate details, or submit a deletion request, our privacy team is available through the…

Privacy Email Send your data access, correction or deletion request to our privacy inbox. We acknowledge all emails within one business day and aim to resolve your request within 72 hours of receipt.

Live Chat Support Start a live chat from your account dashboard to raise a privacy concern in real time. Our support agents can log your request immediately and escalate it to the privacy team on your behalf.

Account Help Centre Visit the Help Centre section inside your account to find step-by-step instructions on how to download your data, update your contact details, or submit a formal privacy complaint.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply a layered approach to data security — from the moment your UPI or PhonePe transaction is initiated to the point where your session ends and your data is stored at…

Encrypted Data Storage

All personal and payment data is encrypted at rest using AES-256 standards. Your UPI handle and Paytm account reference are never stored in plain text and are accessible only to authorised verification systems within our platform.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time through the privacy settings panel inside your account.

Account Security Layers

Your account is protected by password hashing, session token rotation and optional two-factor verification. Any login attempt from an unrecognised device triggers an automated alert sent to your registered email address.

Data Retention Schedule

We retain your account data for as long as your account remains active and for the period required by applicable Indian financial regulations after closure. When that period expires, your data is securely deleted from our systems.

Third-Party Data Sharing

We share your data only with payment processors like UPI networks and Paytm infrastructure providers where strictly required to complete your transaction. No personal data is sold, rented or passed to advertising platforms under any circumstance.

Your Rights and Requests

You may request a copy of your data, ask us to correct errors, or ask for your account data to be deleted. Requests submitted through our privacy email or live chat are processed by a dedicated team, not an automated queue.

Your Privacy Policy Questions

Below are the questions we hear most often about how eklottery collects, stores and manages your personal data. If your question is not answered here, use the privacy contact details in the section above to get a direct response from our team.

We collect your name, email address, phone number and identity verification documents. For payments, we record transaction references linked to your UPI handle, Paytm or PhonePe account — not your full payment credentials.

We share data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with identity verification providers required by applicable law. We do not sell or pass your data to advertisers or data brokers.

After account closure, we retain your data for the period mandated by Indian financial and anti-fraud regulations. Once that retention window closes, your data is securely deleted and cannot be recovered or re-accessed by our systems.

Send a data access request to our privacy email or raise it through live chat in your account dashboard. We will confirm receipt within one business day and deliver your data summary within the timeframe set by applicable law.

Yes. Submit a deletion request through the Help Centre or privacy email. We will process it promptly, subject to any retention obligations under Indian law that require us to keep certain records for a defined period after account closure.

We use session cookies to authenticate your login and analytics cookies to understand page performance. You can withdraw consent for non-essential cookies at any time through the privacy settings panel inside your account without affecting core account functions.

Payment identifiers such as your UPI handle or Paytm reference are encrypted using AES-256 at rest. We never store full payment credentials and all data in transit between your device and our servers is protected by TLS encryption.

How eklottery Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Data

Encrypted Data Storage

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Data Sharing

Your Rights and Requests

Your Privacy Policy Questions

01 What personal data does eklottery collect when I open an account?

02 Does eklottery share my data with any third parties?

03 How long does eklottery keep my personal data after I close my account?

04 How can I request a copy of the data eklottery holds about me?

05 Can I ask eklottery to delete my personal data?

06 How does eklottery use cookies and can I turn them off?

07 Is my payment data — UPI, Paytm, PhonePe — stored securely?

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