Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions set out the binding agreement between you and eklottery when you open an account and access any part of the platform, including the lobby…

Applies to all account holdersUPI, Paytm, PhonePe coveredJurisdiction-dependent accessUpdated without prior noticeGoverned by applicable law
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eklottery Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or you believe a decision made under them was applied incorrectly to your account, our support team is available around the clock.

Live Chat Open the chat widget from any page inside your account. Our agents can walk you through any specific clause, explain a decision, or escalate your case to the compliance team if needed.
Email Support Send your terms-related query to our support address with your account ID and the clause number in question. We log every email and provide a written response you can keep for your records.
Account Dashboard Ticket Raise a formal ticket from within your account settings. Tickets are tracked end-to-end, assigned a reference number, and cannot be closed without your confirmation that the matter is resolved.
HOW WE HANDLE COMPLIANCE

Data, Security and Account Retention Under These Terms

Your account data, transaction records, and session logs are handled in accordance with these Terms and Conditions and applicable data-protection obligations.

Data Retention Policy

We retain your account records, deposit history, and identity documents for the minimum period required by applicable law. Once that period expires, data is purged from our systems using secure deletion protocols.

Cookie Use Under Terms

Our platform uses session and analytics cookies as described in these Terms. You can adjust cookie preferences from your browser, but disabling certain cookies may affect lobby functionality and how your session state is saved.

Account Security Obligations

These Terms require you to keep your login credentials private and to notify us immediately if you suspect unauthorised access. We apply two-factor verification on withdrawals above a defined threshold as a protective measure.

Payment Record Access

Every UPI, Paytm, and PhonePe transaction processed on your account is logged with a timestamp and reference ID. You can request a statement of all transactions by raising a ticket from your account dashboard.

Requesting Amendments

If you believe personal data we hold is inaccurate, these Terms allow you to request a correction. Submit your request via email or live chat with supporting documentation and we will respond within five business days.

Breach and Termination Clause

We may suspend or close an account that has breached these Terms without prior notice. You will be informed of the reason and given the opportunity to respond before any final decision on account closure is made.

Frequently Asked Questions About Our Terms

These questions cover the clauses our account holders ask about most often, from how amendments are communicated to what happens to your wallet balance if your account is closed. If your question is not answered here, open a live chat or raise a ticket from your account dashboard.

Yes. These Terms apply uniformly to every section of the lobby — including Live Blackjack, Aviator, Fishing God, and all other titles — as well as to every transaction processed through UPI, Paytm, or PhonePe on your account.

We post the revised Terms on this page with an updated effective date. We may also send a notification to your registered email address. Continuing to access the platform after the effective date constitutes your acceptance of the revised Terms.

Yes. Raise a data-access request through live chat or by email, including your account ID. We will compile and deliver a summary of the data we hold within the timeframe required by applicable data-protection law.

Any confirmed balance in your wallet at the time of closure will be returned to you via your last verified payment method — UPI, Paytm, or PhonePe — provided no outstanding obligations or disputes exist on the account.

Yes. These Terms prohibit creating multiple accounts, using automated scripts or bots in the lobby, misrepresenting your identity during verification, and any activity that attempts to circumvent our payment-verification processes or exploit system errors.

These Terms are governed by applicable law in the jurisdiction where access is permitted. Eligibility and access depend on local law. Any dispute that cannot be resolved through our support process may be referred to the appropriate legal forum in that jurisdiction.

Raise a formal ticket from your account dashboard, reference the specific clause and the decision you are disputing, and attach any supporting evidence. Our compliance team will review the objection and provide a written response within five business days.

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